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Re: Substitution rule does not work in SAP CRM

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You assigned substitution profile 0001 which is disciplinary or something like that - this substitution profile has no meaning and is only an example.  try not assigning a substitution profile or use profile 'all' which contains the 'NO_CLASS' task class which is the default classification for tasks in the system.

 

you can see substitution definition in SAP Web Application ServerBusiness ManagementSAP Business WorkflowBasic Settings (Organization Management)Substitute Profile.

 

see also: Maintaining and Activating Substitutes (SAP Library - SAP Business Workflow)


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